Refund policy

Right of withdrawal

You may withdraw from this contract within 14 days without giving any reason. The period begins on the day you or a third party named by you, other than the carrier, receive the goods. If goods from one order are delivered separately, the period begins when the last goods are received.

To withdraw, send us a clear statement of your decision. You can contact us at the postal and email address below.

Batin Celik
Klaumer Bruch 8
46117 Oberhausen
North Rhine-Westphalia, Germany

Email lumaris.kundenservice@gmail.com

Telephone +49 176 62047199

You may use the model form below, but any other clear statement is also sufficient. To meet the deadline, send your withdrawal statement before the period expires.

Electronic withdrawal

For the planned Shopify sales operation, the electronic function will be available through the permanently accessible link Withdraw from contract. There you should be able to provide your name, details of the order concerned and your email address, and confirm withdrawal in a second step. An acknowledgement containing the statement and the date and time of receipt must then be sent promptly on a durable medium.

The actual Shopify function and automatic acknowledgement must be configured and tested before sales start. This design preview does not accept binding orders or electronic withdrawal statements.

Refunds

After receiving your withdrawal, we will refund the payments received, including the cost of our least expensive standard delivery, without undue delay and within 14 days at the latest. Additional costs arising from a more expensive delivery method chosen by you will not be refunded.

We normally use the same payment method as the original transaction. Any other refund method expressly agreed with you will not result in additional fees. We may withhold the refund until we receive the goods or proof that you have sent them back, whichever occurs first.

Returning goods

Send the goods back without undue delay and no later than 14 days after giving notice of withdrawal. Sending them before this period expires is sufficient.

Return address: Batin Celik, Klaumer Bruch 8, 46117 Oberhausen, Germany.

You bear the direct return shipping costs when exercising the right of withdrawal. Statutory cost rules for justified defect claims remain unaffected. Please use suitable transport packaging.

Damage and diminished value

You are liable for diminished value only if it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, and if the legal requirements, including proper information about withdrawal, have been met.

Simply opening the packaging or reasonably checking the product does not automatically exclude withdrawal. Damaged returns are therefore assessed individually. For defects already present on delivery, your statutory rights for defects apply. Statutory rules on risk during return transport remain applicable.

Model withdrawal form

Prepare withdrawal email