Terms of service

1. Scope and contracting party

These terms and conditions apply to the sale of goods offered in the Lumaris online store by Batin Celik, Klaumer Bruch 8, 46117 Oberhausen, Germany, to consumers. A consumer is any natural person who acts predominantly for purposes outside their trade, business or profession.

You can contact us at lumaris.kundenservice@gmail.com. Individual agreements and statutory consumer rights remain applicable.

2. Product and scope of supply

The agreed contents and product characteristics are those stated in the product description at the time of ordering. The LED message board is supplied blank. Messages, drawings and decorative items in product pictures illustrate possible uses. The offered set includes the board, a pen with eraser and a USB cable. Other accessories are included only if expressly stated.

3. Ordering and conclusion of the contract

Product presentations in the store invite you to place an order. Select the product or set and check the delivery address, quantity, payment method, shipping costs and total amount in Shopify checkout. Use the available editing functions to correct input errors before the binding order step.

By activating the final order button, clearly labelled as creating an obligation to pay, you submit a binding offer. The purchase contract is concluded when we send our order confirmation by email. The Buy now button on the product page leads to checkout. The contract language is German.

4. Contract documentation

After the contract is concluded, your order details, these terms and the withdrawal information will be supplied on a durable medium, in particular by email or as a PDF attachment. If a customer account is used, order details may also be accessible there. A customer account does not replace the provision of contract documents.

5. Prices, payment and shipping

All prices are in euros and are total prices. Any VAT legally due is included. The specific tax notice depends on the confirmed tax status of the provider. Any additional shipping costs are shown before you place a binding order.

Shipping costs €4.90 per order and is free from a goods value of €50. We deliver to Germany, Austria and the other member states of the European Union; delivery takes 3–7 working days. The payment terms and payment methods shown when the contract is concluded apply.

6. Delivery and transport risk

We deliver to the address provided during the ordering process within the offered delivery territory. The agreed delivery time is stated before the contract is concluded. Statutory rules govern risk in consumer purchases. Loss in transit by a delivery service commissioned by us is not automatically passed on to consumers.

Please report visible transport damage as soon as reasonably possible. Your statutory rights do not depend on this additional notification.

7. Retention of title

The goods remain our property until payment has been received in full.

8. Right of withdrawal

Consumers have a statutory 14-day right of withdrawal under the separate withdrawal notice. It sets out the start of the period, how to exercise withdrawal, the reversal of the purchase and the model withdrawal form.

Damaged goods do not in themselves exclude the right of withdrawal. Under section 357a BGB, compensation may be payable for diminished value resulting from handling beyond what is necessary to examine the goods. No flat handling or restocking fee is charged for a statutory withdrawal.

9. Statutory rights for defects

Statutory rights and limitation periods for defects apply. In a justified defect claim, the remedy and necessary costs are governed by law. Statutory rights for defects exist independently of the right of withdrawal.

10. Liability

Liability for damage is governed by statutory law. Mandatory liability provisions, particularly for injury to life, body or health, remain unaffected.

11. Dispute resolution and applicable law

Information on participation in consumer dispute resolution can be found in the Legal notice. German law applies without affecting mandatory consumer protections under the law of the consumer’s habitual residence. Statutory jurisdiction rules apply.